Top 10 Frequently Asked Questions During COVID-19
Updated: Sep 16, 2020
Although the libray building is officially shut down, we are here to assist you in whatever way we can. Here are a list of answers of our top ten most frequently asked questions since our shutdown:
1. Can I get a book, DVD or puzzle?
Unfortunately we are unable to provide any physical resource to you from our library while we are shut down.
2. Can you tell me my library card number and password?
Yes, call us at 652-8323 or email us at email@example.com and we will get back to you with that information. You will need this information to access your online account and our digital collections.
3. How do I get ebooks and audiobook downloads for free?
Follow the links on the home page of our website to access audio downloads, ebooks, magazines and other free resources via your computer or smart device. In addition to our library subscriptions, there is a National Emergency Library and Tumblebook resources available for free during the COVID-19 crisis.
4. Can I get a used book from your library book sale?
Unfortunately while the library is closed, so is the basement book sale.
5. Can I access the library wifi?
Our wifi is on 24/7 and can be accessed right outside the building from the parking lot or the picnic table. Please follow basic physical distance regulations when using the library wifi.
6. Should I return my books?
Please hang on to the library books and any donations until our building opens again. Returning them in the drop box requires librarians to empty the box more often and puts staff at risk.
7. Are you going to charge fines for overdue books?
There will be no fines charged for overdue books due to the COVID-19 crisis. Please disregard any notices you receive.
8. When will you be opening again?
We will open up when the Governer allows and when measures have been taken to insure both staff and patron safety. As soon as we know, we will let you know.
9. Will there be summer reading?
Yes! We will still have summer reading challenges for all ages but it will look different from past summers as we continue to respect physical distancing orders and encourage healthy habits. Our Youth and Adult Services staff is working hard to provide fun and engaging challenges and activities to keep kids reading this summer. Look for our newsletter in your mailbox in June for more information.
10. Can I get a mask?
If you need a mask, the library can provide you with one. Please email or call us and we will get back to you.